Refund Policy

1. Our Commitment

At EventLy, we want you to be completely satisfied with your purchase. If you are not happy with your plan for any reason, we offer a straightforward refund policy with no complicated procedures or lengthy disputes.

2. 7-Day Money-Back Guarantee

We offer a full 7-day money-back guarantee on all purchases — both one-time event passes and monthly subscriptions.

• ✓Request a refund within 7 days of your original purchase date
• ✓Refunds are processed in full — no partial refunds or deductions
• ✓No questions asked — you do not need to explain your reason
• ✓Refund is returned to your original payment method
• ✓Processing time is typically 5-10 business days depending on your bank

3. Subscriptions (Pro & Business Plans)

For monthly subscriptions:

• →You may cancel your subscription at any time from your account settings
• →After cancellation, you retain access until the end of your current billing period
• →We do not offer partial refunds for unused days within a billing period after the 7-day window
• →If you cancel within the first 7 days of a new subscription, you receive a full refund
• →Renewals: if you forget to cancel before renewal, contact us within 48 hours for a refund of the renewed charge

4. One-Time Purchases (Starter Plan)

For one-time event passes:

• →Full refund available within 7 days of purchase
• →Refund is available regardless of whether the event has started
• →After 7 days, we cannot offer refunds on one-time purchases that have been used
• →If the event has not been used at all after 7 days, contact us and we will review on a case-by-case basis

5. How to Request a Refund

Requesting a refund is simple. Contact us using any of the methods below and we will process your refund within 1-2 business days.

6. Exceptions

We reserve the right to decline refunds in the following cases:

• ✗Accounts found to be in violation of our Terms of Service
• ✗Fraudulent chargebacks or abuse of the refund policy
• ✗Requests made after the 7-day window with no exceptional circumstances